Accessing CORE Desktop Guide (2019 Desktop with File share)

Below is a guide to access the CORE Environment (Desktop)


  1. Installing Citrix Workspace 

Note: if this is the first-time logging into CORE you will need to install Citrix Workspace. If you already have citrix workspace installed, please procced to point “2” and continue with the guide.


  1. Click on the link below.
  3. Click the “Download Citrix Workspace app for Windows Run the installed when the software has completed downloading. 
  4. Follow the prompts of the installer then click finish.



  1. Logging into the CORE Environment
    1. Browse to (Please bookmark this URL if you haven’t done so already).
    2. Use the login details that have been provided to you (if you are unsure about this please call the support team on 03 9626 4400). 
    3. The login credentials that you will need to use is your Email Address for the username and the password.


  1. Once you have successfully logged in you will see the Detect Receiver Page. Click on the “Detect Receiver” button. IF prompted click on the option “Open Citrix Workspace Launcher”.


  1. Once you have successfully logged in you will see a Desktop icon. Please click on that. 

  1. The desktop will launch. 

  1. If prompted with the below click “Permit all access” and tick the box “Do not ask me again for this site” (This is one time prompt will not ask you again).

That should be it, Enjoy using virtual desktop anytime, anywhere.